Terms & Conditions

01 Acceptance of Terms

These Terms and Conditions (“Terms”) govern your access to and use of the website located at https://www.amzglobalexperts.com (the “Site”) and all services provided by AMZ Global Experts(“we,” “us,” or “our”), including but not limited to consulting, strategy audits, paid media management, listing optimization, content creation, and AI-enhanced growth systems (collectively, the “Services”).

By accessing the Site, requesting a consultation, engaging our Services, making a payment, or otherwise interacting with AMZ Global Experts, you (“Client,” “you,” or “your”) agree to be legally bound by these Terms, our Privacy Policy, and any applicable service agreement or statement of work entered into between you and AMZ Global Experts.

If you are entering into these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case “you” and “your” refer to that entity.

02 Services Description

AMZ Global Experts provides ecommerce growth consulting and execution services to Amazon sellers, Shopify store owners, and omnichannel brands. Our services may include, but are not limited to:

• Amazon advertising (PPC) strategy and management
• Amazon listing optimization — titles, bullets, A+ Content, backend keywords
• Keyword research, intent mapping, and campaign architecture
• Generative Engine Optimization (GEO) and AI search visibility
• Shopify DTC store strategy and conversion optimization
• Omnichannel growth architecture and operating system design
• Reddit intelligence mining and consumer language research
• Email and SMS retention system design
• Creative strategy and brand positioning
• Strategy audits, consultations, and advisory retainers
• AI automation workflows and content systems

The specific scope of services provided to each Client is governed by a separate service agreement, proposal, or statement of work (“SOW”). In the event of any conflict between these Terms and a signed SOW, the SOW shall prevail with respect to the subject matter therein.

03 Eligibility

Our Services are intended for business-to-business (B2B) use. To engage AMZ Global Experts you must:

• Be at least 18 years of age and have the legal capacity to enter into contracts
• Be operating a legitimate ecommerce or product-based business
• Have lawful authority to make decisions about the business and accounts you present to us
• Not be located in a jurisdiction where accessing or receiving such Services is prohibited by law

AMZ Global Experts reserves the right to decline, terminate, or restrict Services to any Client at its sole discretion, including where the Client's business, products, or practices conflict with our values, applicable platform policies, or applicable law.

04 Use of the Website

Permitted Use

You may access and use the Site for lawful purposes related to evaluating or engaging our Services. You agree not to use the Site in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party's use of the Site.

Prohibited Conduct

You agree that you will not:

• Copy, scrape, reproduce, or distribute Site content without express written permission
• Use automated bots, crawlers, or data mining tools on the Site without authorization
• Attempt to gain unauthorized access to any portion of the Site or its related systems
• Transmit any viruses, malware, or other harmful code
• Use the Site for any illegal, fraudulent, or deceptive purpose
• Impersonate AMZ Global Experts, its employees, or any other person or entity
• Harvest email addresses or contact information from the Site
• Reverse-engineer, disassemble, or decompile any portion of the Site

Violation of these prohibitions may result in immediate termination of your access and may expose you to civil or criminal liability.

05 Intellectual Property

All content on the Site — including but not limited to text, graphics, logos, images, audio clips, data compilations, software, and the proprietary frameworks, methodologies, and systems developed by AMZ Global Experts(including the Unified Conversion Architecture™ and all related materials) — is the exclusive property of AMZ Global Experts or its licensors and is protected by applicable copyright, trademark, trade secret, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and view the Site and its content solely for your personal evaluation of our Services. No other rights are granted.

Client Work Product

Unless expressly agreed otherwise in a signed SOW, all strategies, frameworks, campaign structures, creative briefs, keyword maps, and other deliverables created by AMZ Global Experts during an engagement are provided to the Client for use in their own business. AMZ Global Experts retains ownership of all underlying methodologies, templates, and proprietary systems used to produce deliverables.

Client-Provided Materials

You retain all ownership rights in materials, data, and content you provide to AMZ Global Experts in connection with the Services. You grant AMZ Global Experts a limited licence to use such materials solely to provide the Services.

06 Results Disclaimer

Ecommerce performance is influenced by a wide range of factors outside our control, including but not limited to: Amazon and other marketplace algorithm changes, competitor actions, product quality and reviews, market conditions, advertising platform policy updates, seasonal demand, fulfillment performance, and macro-economic factors.

Any projections, forecasts, or estimates provided by AMZ Global Experts during a consultation or strategy session are illustrative only. They are not representations, warranties, or guarantees of future performance. Past results achieved for any client do not guarantee similar results for you.

By engaging our Services, you acknowledge that you have independently evaluated the suitability of our approach for your business and that you assume all risk associated with implementing our recommendations.

07 Payment & Billing

Fees

Service fees are as agreed in the applicable SOW or proposal. Unless otherwise stated, all fees are quoted and payable in United States Dollars (USD).

Payment Terms

• Monthly retainer fees are invoiced at the beginning of each service month and due within seven (7) calendar days of the invoice date
• Project-based fees follow the payment schedule specified in the applicable SOW (typically 50% upfront, 50% on delivery)
• Strategy audit fees are payable in full prior to commencement of the audit
• All fees are exclusive of applicable taxes, which shall be the Client's responsibility

Late Payment

Invoices not paid within the applicable payment period will accrue interest at the rate of 1.5% per month (18% per annum) or the maximum rate permitted by applicable law, whichever is lower. AMZ Global Experts reserves the right to suspend Services for accounts with outstanding invoices exceeding fourteen (14) days overdue.

Fee Changes

AMZ Global Experts may adjust its fees for ongoing retainer engagements with thirty (30) days' written notice. Continued use of the Services after the notice period constitutes acceptance of the revised fees.

08 Refund Policy

Given the nature of consulting and advisory services, all fees paid to AMZ Global Experts are generally non-refundable once work has commenced. Specifically:

• Strategy audits: Non-refundable once the audit report has been delivered
• Monthly retainers: Non-refundable for the current service month; cancellation takes effect at the end of the then-current billing cycle
• Project engagements: The upfront deposit is non-refundable; the final payment is due upon delivery of agreed deliverables regardless of implementation decisions

Exceptions may be considered at the sole discretion of AMZ Global Experts in cases of material failure to deliver agreed services. Any refund request must be submitted in writing within fourteen (14) days of the relevant service delivery date.

09 Client Responsibilities

The quality and effectiveness of our Services depends significantly on Client cooperation and timely access to information. You agree to:

• Provide accurate, complete, and up-to-date information about your business, products, accounts, and objectives
• Grant necessary access to advertising accounts, Seller Central, Shopify, analytics platforms, and other tools required to perform the Services
• Respond to requests for information, feedback, or approvals within five (5) business days unless otherwise agreed
• Notify AMZ Global Experts promptly of any material changes to your business, products, or marketplace accounts
• Ensure that all products, advertising content, and business practices comply with applicable platform policies and laws
• Implement, test, and maintain any recommendations or deliverables provided by AMZ Global Experts — we are not responsible for performance outcomes on recommendations not implemented

AMZ Global Experts is not responsible for delays or diminished results caused by Client failure to meet these obligations. Timelines and outcomes are contingent on Client responsiveness and cooperation.

10 Confidentiality

Each party may disclose to the other certain confidential business information in connection with the Services (“Confidential Information”). Confidential Information includes, without limitation: business strategies, financial data, account performance, customer data, proprietary methodologies, pricing, and any information marked as confidential or that a reasonable person would understand to be confidential given the circumstances of disclosure.

Each party agrees to: (i) hold the other's Confidential Information in strict confidence; (ii) use such information solely for the purposes of the engagement; and (iii) disclose such information only to employees, contractors, or advisors who have a need to know and are bound by obligations at least as protective as those set forth herein.

These obligations do not apply to information that: (a) is or becomes publicly known through no breach of this agreement; (b) was known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without reference to Confidential Information; or (d) is required to be disclosed by applicable law or court order, provided that the disclosing party is given reasonable prior written notice.

Case Studies and Testimonials

AMZ Global Experts may wish to reference the Client engagement as a case study, testimonial, or example of work. We will always seek written consent before identifying a Client by name in any public-facing materials. Anonymized or aggregated performance data may be referenced without consent.

11 Warranties & Disclaimers

AMZ Global Experts warrants that it will perform Services in a professional and workmanlike manner, consistent with industry standards, using qualified personnel.

AMZ Global Experts does not warrant that: (i) the Site will be error-free, uninterrupted, or secure; (ii) any defects will be corrected; (iii) the Site or its servers are free of viruses or other harmful components; or (iv) the results obtained from using the Services will be accurate, reliable, or meet your expectations.

Third-party platforms (including Amazon, Shopify, Meta, Google, and TikTok) are not under our control.AMZ Global Experts makes no warranties regarding the continued availability, functionality, or policy terms of any third-party platform, and is not responsible for any adverse effects of platform policy changes.

12 Limitation of Liability

To the fullest extent permitted by applicable law:

• Aggregate cap: The total liability of AMZ Global Experts to you for any and all claims arising out of or related to these Terms or the Services shall not exceed the total fees actually paid by you toAMZ Global Experts in the three (3) months immediately preceding the event giving rise to the claim.
• Excluded damages: In no event shall AMZ Global Experts be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages — including loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, or cost of substitute services — even if advised of the possibility of such damages.
• Platform actions: AMZ Global Experts is not liable for account suspensions, listing suppressions, policy violations, or other adverse actions taken by Amazon, Shopify, Meta, Google, or any other third-party platform in connection with your use of our Services or implementation of our recommendations.

Some jurisdictions do not allow the exclusion or limitation of certain categories of damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

13 Indemnification

You agree to indemnify, defend, and hold harmless AMZ Global Experts, its founder, officers, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of the Site or the Services
• Your breach of these Terms or any applicable service agreement
• Your violation of any applicable law, regulation, or third-party platform policy
• Your products, advertising claims, or business practices
• Any content or information you provide to AMZ Global Experts
• Any third-party claims arising from your implementation of our recommendations

14 Termination

By Client

You may terminate an ongoing retainer engagement by providing thirty (30) days' written notice via email to [email protected]. Cancellation takes effect at the end of the current billing cycle. No refunds are issued for the remaining portion of a prepaid billing period.

By AMZ Global Experts

AMZ Global Experts may terminate or suspend Services immediately upon written notice if you:

• Breach any material provision of these Terms and fail to cure such breach within seven (7) days of notice
• Fail to pay invoices within the applicable payment period
• Engage in conduct that is unlawful, fraudulent, or harmful to AMZ Global Experts or third parties
• Violate platform policies in ways that expose AMZ Global Experts to risk or liability

Effect of Termination

Upon termination, all outstanding invoices become immediately due and payable. Sections relating to Intellectual Property, Confidentiality, Disclaimers, Limitation of Liability, Indemnification, and Governing Law shall survive termination of these Terms.

15 Third-Party Platforms & Tools

Our Services involve the use of and integration with third-party platforms and tools including, but not limited to, Amazon Seller Central, Amazon Advertising, Shopify, Meta Ads Manager, Google Ads, TikTok for Business, Klaviyo, Helium 10, and other SaaS tools.

Your use of any third-party platform is governed by that platform's own terms of service, privacy policy, and advertising policies. AMZ Global Experts is not a party to those agreements and accepts no liability for actions taken by third-party platforms, including account suspensions, policy enforcement actions, or data practices.

The Site may contain links to third-party websites. These links are provided for convenience only. AMZ Global Expertsdoes not endorse, control, or accept responsibility for the content or practices of any linked site.

16 Governing Law

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law provisions.

If you are accessing the Site or engaging our Services from outside Canada, you do so voluntarily and are responsible for compliance with local laws.

17 Dispute Resolution

Informal Resolution

Before initiating any formal dispute process, you agree to contact AMZ Global Experts at [email protected] and provide a written description of the dispute. Both parties will make a good-faith effort to resolve the dispute informally within thirty (30) days.

Mediation

If informal resolution fails, either party may request non-binding mediation administered by a mutually agreed mediator. The costs of mediation shall be shared equally between the parties.

Arbitration

If mediation fails to resolve the dispute within sixty (60) days of the request, the dispute shall be finally resolved by binding arbitration in the Province of Ontario, Canada, in accordance with the Arbitration Act, 1991 (Ontario). The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding on both parties.

Class Action Waiver

To the fullest extent permitted by applicable law, you waive the right to participate in class action litigation or class-wide arbitration with respect to any claim arising out of these Terms or the Services.

18 Changes to These Terms

AMZ Global Experts reserves the right to modify these Terms at any time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify active Clients by email.

Your continued use of the Site or Services after the effective date of any revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must discontinue use of the Site and Services and provide notice of termination as described in Section 14.

19 Contact Information

For questions, concerns, or notices regarding these Terms, please contact:

We aim to respond to all legal and compliance inquiries within five (5) business days.